Unified Parent Account Email Management (Unified User Only)

When creating or editing a contact's web account, if the email entered is already in use by another PowerSchool product, for example, SchoolSpring, the system displays an email clash message. Admins can choose to use a different email or send an invitation to link the existing account.

Add a Web Account

1. Navigate to Contact Details and select Add Account or Edit Account.

2. Enter the native email address and password.

3. Select Submit.

4. The web account is created and an Auth ID is displayed.

Send Invitation

If the email address is already used by another PowerSchool product, Send invitation becomes available.

1. Enter the email address and select Submit.

2. Select Send invitation to send an invitation link to the email address.

3. You can accept the invitation and log into the parent portal.

4. The admin contact page will display newly created auth account.

Revoke Invitation

If an invitation was sent by mistake:

1. Navigate to the Edit Account page.

2. Select Revoke Invitation.

3. The previously sent invitation link is invalidated.

Send Password Reset Request

Available once the contact’s cross-product has been linked.

1. Navigate to Edit Contact and select Send Password Reset Request.

   1. The password reset email is sent to the email address.

2. You can update the password and login.

Unlink Account

Available once the contact’s cross-product has been linked.

1. Navigate to Edit Contact and select the Unlink Account.

   1. The association between the contact's web account and the cross-product email address will be unlinked.

2. Once unlinked, you can no longer log in to the parent portal with the unlinked account.

Disassociate a Web Account

A web account can be disassociated by:

• Select the Web Account checkbox.

• Select Unlink.

• Select the Active status checkbox.

• Delete the contact.