Lock/Unlock Web Account Access

Use the following procedures to lock or unlock a contact's web account access. When a contact's web account access is locked, the contact cannot sign in to the PowerSchool Student and Parent portal using that account. When a contact's web account access is unlocked, the contact can once again sign in to the PowerSchool Student and Parent portal using that account.

If a contact is set to inactive, the contact's web account access will automatically be locked/disabled. If a contact is set to active, the locked/disabled setting will not be affected.

1. On the start page, search for and select a contact. 

2. Scroll to the Web Account Access section.

3. Click Edit Account. 

4. Do one of the following:

   • Select the Account Enabled checkbox to unlock the contact account.

   • Deselect the Account Enabled checkbox to lock the contact account.

5. Click Submit.