Incident Types

Once you have created incident codes and subcodes, you then must create incident types. Using incident types, you can control which users can view and enter specific types of incidents. There is no limit to the number of incident types you can create. For example, create a Counselors incident type. Then, use the security settings to allow a specific group to view and create the Counselors incident type. The incident types you define appear for Incident Type on the Incident Detail page.

Add an Incident Type

Use this procedure to add an incident type. Add as many incident types as needed.

1. Navigate to the All Incidents page.
2. Click Incident Types. 
3. Click Add New Incident Type. A blank Name field appears on the page.
4. Enter the new incident type in the Name field.
5. Click Submit. 

Change the Display Order of Incident Types

Use this procedure to change the order in which the incident types you created on the Incident Type pop-up menu on the Incident Detail page display.

1. Navigate to the All Incidents page.
2. Click Incident Types. 
3. Click and hold the Horizontal Three-Line icon and drag up or down to change the display order of the incident type fields.
4. Click Submit.