Email Setup

On this page:

Configure PowerSchool SIS to relay email messages for various PowerSchool functions through an email server. You can configure the system to send automatic emails to PowerSchool SIS students, guardians, teachers, and other staff members.

PowerSchool SIS provides limited messaging capabilities. This includes guardian requested notifications, log entry notifications entered by teachers, emails sent from PowerTeacher Pro, and system notifications for scheduled imports and exports.

Set Up Email

1. On the start page, choose System under Setup in the main menu.
2. Under Server, click System Settings.
3. Click Email.

4. Enter information in the fields.
   Additional Field Details: 

   Field	Description
   Enable Email Notifications	Choose Yes For PowerSchool users to receive scheduled email notifications.  This setting only applies to scheduled email notifications and not to the Send Now feature available on the PowerSchool Student and Parent portal.
   Enable Emailing of Guardian Reports	For PowerSchool users to receive nightly automatically generated reports, Choose Yes for PowerSchool users to receive nightly automatically generated reports. This setting is unavailable if Enable Email Notifications is set to No.
   POP/SMTP Server	Enter your PowerSchool mail server address. Although you can enter a domain name, an IP address is preferred.
   E-mail "From" Host for Mail Generated by PowerSchool	Enter the domain name that appears after all email addresses at your school. For example, if your email address is user@auhsd.ca.us, enter auhsd.ca.us. Do not enter an IP address in this field.
   Use Advanced Email Settings	By default, this feature is not enabled. The transport configuration parameters enabled by the email architecture are typically required to use any Internet-based email service. The ReportWorks service is required to be running for the Advanced Email Settings.
   Email Transport Configuration Parameters	When the Use Advanced Email Settings is enabled, you can configure the following parameters: Use SMTP Authentication: Click the switch to On to enable SMTP authentication, which allows PowerSchool to authenticate to an SMTP server. SSL Mode: Choose the connection method defined by the email server you are connecting to. Port Number: Enter the port number used by your district email server. If you do not enter a port number, the system defaults to 25. Email Batch Size: Enter the number of emails to send every 30 seconds. Your email provider may require a lower value to prevent throttling. Use Reply-To When Sending: When sending emails include the Reply-To header. This enables replying to the actual sender and not the system email. This is dependent on the email server's support of the Reply-To header.
   Reply-To E-mail for Electronic Progress Reports Sent to Parents	Enter the email address to which parents can automatically reply when they receive a progress report email. On your mail server, you must set up an account that matches this address. Ensure that the email address you enter exists on your district's email server.
   Reply-to Email for Parent Account Management	Enter the email address to which parents can automatically reply when they receive an account created, an account updated, or a password recovery email notification. On your mail server, you must set up an account that matches this address. Ensure that the email address you enter exists on your district's email server.
   Complete E-mail Address to Use as the "From" Address When Sending System-Generated E-mail to Administrators and Teachers	Enter the email address you want administrators and teachers to reply to when they receive system-generated email messages. The system also displays this address as the From address in an email message. For example, if a student changes classes in the middle of a semester, the system sends an email message to the teacher of the class in which the student is enrolling. Ensure that the email address you enter exists on your district's email server.
   Provide SMTP Settings to Oracle Application Express	Choose Yes to provide SMTP settings to Oracle Application Express.

5. Set up the following account on your mail server: powerschool@<yourmailserver>. For example, if your email address is user@fhs.fuhsd.ca.us, then the account must be set up as powerschool@fhs.fuhsd.ca.us.
6. Click Submit.

View the Outgoing Mail Queue

View any email messages sent to users from your PowerSchool server. The Outgoing Mail Queue page has two different formats, depending on whether PowerSchool is configured to use advanced email settings.

If the Use Advanced Email Settings switch on the Email Setup tab is Off, the outgoing email queue only shows the recipient's email address and only shows messages that are waiting to be sent. Normally, PowerSchool immediately sends email messages and, with advanced email settings disabled, the messages only show up on the outgoing mail queue page while waiting to be sent. However, communication failures cause messages to temporarily reside in the outgoing mail queue.

If the Use Advanced Email Settings switch on the Email Setup tab is On, the Outgoing Mail Queue has more capabilities. All messages sent by PowerSchool are listed, including messages already sent successfully. For each email message, the page displays more information for each message, including the recipient's address and the subject. You can only view this information.

1. On the start page, choose System under Setup in the main menu.
2. Under Server, click System Settings. 
3. Click Email. 
4. Click the Outgoing Mail Queue tab.
5. If the Use Advanced Email Settings switch is Off, the page only displays unsent email messages.

6. If the Use Advanced Email Settings switch is On, the page displays unsent email messages, a Filter Results By function, additional email information, and navigation links.

Test Email

1. On the start page, choose System under Setup in the main menu. 
2. Under Server, click System Settings. 
3. Click Email. 
4. Click the Test Email tab. 

5. Enter information in the fields.

6. Click Submit.